Internal Job: Part-time Contact Supervisor

Job Title: Contact Supervisor

Location: Contact Centre
Salary: £24,763

Hours: 25 hours per week

Fair Ways are pleased to be able to offer an opportunity into Contact Supervisor at the Contact Centre.

Who are Fair Ways and what do we stand for?

Fair Ways is a leading children’s services charity based in the Solent, delivering Fostering, Education, Residential, Mental Health and Family services and cares for over 400 children, families, young people and vulnerable adults each year.

Fair Ways is a great place to work. We are a team. We care about each other and are all committed to making a change to the lives of the young people and service users in our care. We will not apologise for calling our staff great, the best, or world-class. Our staff are at the core of our organisation and we celebrate them by shouting it from the rooftops!

Where and when do we need you?

We are looking for a professional, assertive individual with fast, accurate typing skills, to conduct both supervised and supported family contact sessions. Fair Ways Contact Service offers a safe and supervised environment allowing families to work towards re-establishing relationships following a breakdown or separation.

In this role as a Family Contact Supervisor you will be involved in exciting and rewarding things like:

• Keeping vulnerable children and young people Safe –Contributing to the monitoring of good practice within the Contact Scheme, ensuring safe working practices within safeguarding procedures are followed.
• Working in an informed way using relevant supporting information –Work within the NACCC standards for the Contact Scheme and adhere to Fair Ways policies and procedures.
• Supporting positive engagement for our families-The role involves supervising/ supporting contact sessions to enable children to retain bonds with significant figures in their lives in a controlled environment.
• Ensuring an open platform for discussion– involving parents and children (where appropriate) in decisions about their contact, in order to maximise their choices, giving due consideration to their wishes and feelings.
• Playing your PART within an amazing team – Being a reliable and conscientious team member. Contact sessions are often court ordered and must be adhered to with stability and consistency being key factors to making them work.
• Evidencing your fantastic attention to detail and communication skills– The individual must be able to accurately record sessions and at the same time monitor the risks in the sessions and have the confidence to recognise and challenge unsafe parenting.

This role is offered on 25 hours a week (worked as an average over 4 weeks). These will be undertaken as part of a fixed 2 week rota with a variable shift pattern Monday to Sunday to include day time and evening shifts.

All candidates must have a full driving license and have access to the use of a car. Successful candidates will be required to provide an enhanced Disclosure (DBS). This disclosure cost will be met by Fair Ways.

Desirable…. but not Essential

We welcome applicants that hold or are willing to be supported to achieve a Level 3 qualification in a relevant subject.

Let us look after you!

At Fair Ways, we care about your well-being, here is what we currently offer to our dedicated team:

• Exciting Opportunities: Participate in free staff lotteries with amazing prizes, such as £1000 holiday vouchers, weekends away, luxury hampers, £1000 fostering referral scheme and vouchers. Experience a workplace that celebrates your contributions.
• Work-Life Balance: Enjoy a Holiday Accrual Scheme, an extra day of annual leave as a ‘wellbeing day’ and the option to purchase additional holidays (up to 5 days). We value your time and offer flexibility to accommodate your existing commitments.
• Health and Support: Benefit from Simply Health, our health cash plan, and access to our Employee Assistance Scheme, providing emergency financial assistance and 24/7 counselling services. Access your salary when you need it with Early Pay – The ability to withdraw an amount of your salary early each month to assist with any unforeseen circumstances.
• Growth and Development: Unlock your potential with our Education Grant, offering funding for accreditation up to master’s level. Engage in leadership courses to enhance your skills and progress in your career.
• Wellbeing Matters: Experience team-building days, summer festivals, and well-being initiatives, promoting a positive work environment. Take advantage of discounted gym memberships and a cycle-to-work scheme to maintain a healthy lifestyle.
• Recognition and Rewards: Be appreciated for your dedication through annual Staff Awards and Long Service Awards. Build a secure future with our pension scheme and gain eligibility for a Blue Light Card.
• Supportive Community: Be part of our diverse workforce that embraces all communities. We value your unique perspective and encourage you to contribute to our inclusive and vibrant culture.

*Benefits may differ dependant on contract type.

Become a part of our community – We can’t wait to meet you!

If you’re passionate about making a difference and are ready to embark on an incredible journey, apply today and be a part of something amazing at Fair Ways. Join our team and help shape brighter futures!